Joan S Liberty

Greater Seattle Area

Information Technology and Services

16209 12Th St, Shoreline, WA 98059

Information Technology And Services

Covestic May 2012 - Apr 2013
Consultant
Itsmf Pacific Nw Lig May 2009 - Sep 2012
Past President
Ibm For Costco Feb 2011 - Apr 2011
It Service Management Consultant
University of Washington Mar 2010 - Nov 2010
Project Manager, Purchasing Services
Omnikron Systems Inc. Feb 2008 - Jun 2009
Itil Project Manager, Verizon Pmo at Weyerhaeuser

Walden University 2006 - 2009
Doctorates, Doctor of Philosophy, Leadership Antioch University New England 1993 - 1995
Master of Science, Masters, Business Antioch University New England 1990 - 1993
Bachelors, Bachelor of Arts, Accounting

Incident Management
Process Improvement
Problem Management
Project Management
Configuration Management
Itil
It Service Management
Vendor Management
Program Management
Change Management
Management
Sharepoint
Business Process
Business Intelligence
It Operations
Process Management
Resource Management
Quality Management
Pmp
Cross Functional Team Leadership
Information Technology
Service Management
Business Process Improvement
Pmo
It Strategy
Project Portfolio Management
Management Consulting
Leadership
Release Management
Requirements Gathering

Process Improvement
Root Cause Analysis (Rca) Facilitation
It Service Management
Itil

Itil Foundations V2 and Ve
Exin

Covestic for Boeing
Kirkland, WA
May 2012 to Mar 2013
ITSM Consultant
IBM

Feb 2011 to Apr 2011
ITSM Consultant
University of WA

Mar 2010 to Nov 2010
Project Manager
OMNIKRON
Los Angeles, CA
Jan 2008 to Jun 2009
ITIL Project Manager
FOX IT, LLC
Philadelphia, PA
Apr 2007 to Jan 2008
Senior Consultant
APEX SYSTEMS
Bellevue, WA
Oct 2006 to Mar 2007
Successfully implemented interim
WASHINGTON MUTUAL
Seattle, WA
Jun 2002 to Aug 2006
Technical Analyst II - ITIL Configuration Management Group
ATTACHMATE CORPORATION
Bellevue, WA
Feb 1998 to Oct 2002
Electronic Asset Manager
KING COUNTY
Seattle, WA
Jun 1997 to Jan 1998
Consultant
KEY BANK OF WASHINGTON
Seattle, WA
Jun 1993 to Dec 1996
Credit Specialist II
Various Contracting

Dec 1990 to May 1993
Temporary Employment Firms
MANAGEMENT ADVISORY SERVICES
Seattle, WA
Jun 1983 to Dec 1990
Customer Service manager, Seminar Department

Antioch University
1995
Masters of Science in Management
Antioch University
1993
Bachelor of Arts in Computer Science
Walden University
Doctoral

Successful, seasoned professional and doctoral candidate with a passion for IT Service Management/ ITIL; ITIL practitioner with implementation experience; expertise in organizational and IT change management and continuous process improvement (CPI); excellent cross-functional team development, facilitation and collaboration skills; committed to customer, organization, and team success; self-directed and self-starting, flexible, and a life-long learner with a passion for excellence and an ability to produce in fast paced, ambiguous environments.