Jo-Ann B West

La Vernia, Texas

Information Technology and Services

APC by Schneider Electric Sep 2002 - Sep 2011
Service Sales Operations Manager, NA
APC by Schneider Electric Oct 2008 - Dec 2009
Internal Service Sales Manager, NAM
American Power Conversion Feb 2006 - Oct 2008
Business Process Analyst
American Power Conversion Sep 2002 - Feb 2006
Inside Service Sales Team Leader
Columbia Propane May 1997 - Sep 2002
District Manager

End User Training
PowerPoint
Microsoft
Customer Relationship Management
Operations Management
Process Improvement
Problem Solving
Business Analysis
Business Process Improvement
Customer Service
Documentation
Cross-functional Team Leadership
Team Leadership
People Management
Change Management
Business Management
Mentoring
Siebel
Vendor Relations
Visio
Sales Process
P&L
Lotus Notes
Project Coordination
Contract Negotiation
P&L Management
Team Building
Team Management
Vendor Management
Business Process
Customer Satisfaction
Asset Management
Field Service
Account Management
Process Engineering
New Business Development
Salesforce.com
Leadership
Lead Generation
Operational Excellence
Management
Customer Retention
Coaching
Start-ups
CRM
Relationship Management
Employee Relations
Organizational Leadership
Communication Skills

System and process improvement between organizations departments, Implementation of process/procedures and tools. Antique Cars, Reading

Certificate of Training Excellence In Customer Service 1995 Certificate of Training in Hazardous Material 1997 & 1998 Certificate of Training D.O.T Regulations 1998 Perfect Attendance Award 2000 Management Training Program September 24-27, 2000