Inventors:
INTERNATIONAL BUSINESS MACHINES CORPORATION - , US
Roy F. Brabson - Raleigh NC, US
Jeremy R. Geddes - Raleigh NC, US
Hugh E. Hockett - Raleigh NC, US
Matthew J. Sheard - Morrisville NC, US
Assignee:
INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY
International Classification:
H04L 29/06
Abstract:
A method, system and computer program product for providing access to underlying hardware consoles to correct problems experiencing by a user. The administrative server receives a request from the user to access a managing system configured to provide access to the underlying hardware consoles that are combined together to service a user's computing requirements. The administrative server presents a list of managing systems for the user to connect that were identified as being able to address the problem(s) the user is experiencing. The administrative server then enables access to managing systems selected in the list in response to the user providing appropriate authentication credentials. An interface is then provided to the user by the selected managing systems to select the underlying hardware consoles to access. In this manner, the user is provided access to the underlying hardware consoles in an easy manner without presenting numerous options and configurations.