Resumes
Resumes

Technical Trainer, Level I And Level Ii Service Desk, Enterprise Infrastructure
View pageLocation:
Dallas, TX
Industry:
Information Technology And Services
Work:
Veritude and Fidelity - Westlake,TX since Feb 2013
Help Desk Specialist-Enterprise Infrastructure.
BlackBerry - Irving,Texas Jan 2011 - Nov 2012
BlackBerry Partner Technical Support Specialist.
SPRINT - Fort Worth,TX Jan 2009 - Jan 2011
Advanced Technical Support Specialist
Wireless Data Services - Kirkland ,Washington Nov 2005 - Oct 2008
Lead Support Technician
BENCHMARK ELECTRONICS INC Oct 2002 - Aug 2006
Packager/QA Analyst
Help Desk Specialist-Enterprise Infrastructure.
BlackBerry - Irving,Texas Jan 2011 - Nov 2012
BlackBerry Partner Technical Support Specialist.
SPRINT - Fort Worth,TX Jan 2009 - Jan 2011
Advanced Technical Support Specialist
Wireless Data Services - Kirkland ,Washington Nov 2005 - Oct 2008
Lead Support Technician
BENCHMARK ELECTRONICS INC Oct 2002 - Aug 2006
Packager/QA Analyst
Education:
DIPLOMA-HIGH SCHOOL
COMPTIA, A+ ,NETWORK + Certified
COMPTIA, A+ ,NETWORK + Certified
Skills:
Troubleshooting
Microsoft Exchange
Laptops
Html
Technical Support
Os X
Windows 7
Process Improvement
Quality Assurance
Dns
Tcp/Ip
Help Desk Support
Team Leadership
Telecommunications
Java
Dhcp
Networking
Computer Hardware
Outlook
Windows
Customer Satisfaction
Analysis
Printers
Operating Systems
Call Center
Hardware
Lan Wan
Switches
Team Building
Microsoft Office
Training
Software Installation
Wireless
Network Administration
Disaster Recovery
System Deployment
Servers
Routers
Vpn
Customer Service
Wireless Networking
Blackberry
Blackberry Os
Management
Software Documentation
Remote Desktop
Computer Repair
Cabling
Blackberry Enterprise Server
Microsoft Exchange
Laptops
Html
Technical Support
Os X
Windows 7
Process Improvement
Quality Assurance
Dns
Tcp/Ip
Help Desk Support
Team Leadership
Telecommunications
Java
Dhcp
Networking
Computer Hardware
Outlook
Windows
Customer Satisfaction
Analysis
Printers
Operating Systems
Call Center
Hardware
Lan Wan
Switches
Team Building
Microsoft Office
Training
Software Installation
Wireless
Network Administration
Disaster Recovery
System Deployment
Servers
Routers
Vpn
Customer Service
Wireless Networking
Blackberry
Blackberry Os
Management
Software Documentation
Remote Desktop
Computer Repair
Cabling
Blackberry Enterprise Server
Languages:
English
Certifications:
License Ygb395Fdn3Qq2V3L
License Lph46Rtbqgvqq9Wb
License Lph46Rtbqgvqq9Wb