US Patent:
20080281660, Nov 13, 2008
Inventors:
Ram Sajja - Plano TX, US
George T. Gundling - Plano TX, US
Assignee:
SYSTEM SERVICES, INC. - Plano TX
International Classification:
G06Q 10/00
G06F 9/46
Abstract:
The present invention provides a system, method and apparatus for outsourcing management of one or more technology infrastructures having two or more technology elements by collecting data from the technology elements using one or more interface rules and a metadata dictionary stored in a data repository wherein each technology infrastructure belongs to a separate entity and is remotely located with respect to a management entity, analyzing the collected data and initiating one or more automated processes based on the analyzed data, one or more thresholds and one or more management rules stored in the data repository. Note that this invention can be implemented using a computer program embodied on a computer readable medium wherein the steps are preformed by one or more code segments.