George N. Allegrezza - Worcester MA, US Stephen J. Todd - Shrewsbury MA, US
Assignee:
EMC Corporation - Hopkinton MA
International Classification:
G06F 3/00
US Classification:
715708, 715705
Abstract:
A method is used in tracking use of interface and online assistance. A first set of a user's user interface activity is tracked. The user's online assistance activity subsequent to the user's user interface activity is tracked. A second set of the user's user interface activity is tracked. The second set occurs subsequent to the user's online assistance activity. A description of the first and second sets of the user's user interface activity and the user's online assistance activity are recorded together.