Geoffrey Paul Vitrano

6201 Hollywood Blvd, Los Angeles, CA 90028

Consumer Services

L.a. Care Health Plan
Senior Customer Service Advisor
L.a. Care Health Plan
Senior Director Customer Service Operations
Amerihealth Caritas Sep 2012 - Apr 2016
Senior Director Customer Service Operations
Coventry Health Care Jun 2010 - Dec 2011
Vice President Medicare Part D Call Center Ops
Amerigroup Jun 2009 - Jun 2010
Vice President Medicare and Long-Term Care Specialty Products

Nova Southeastern University 2004 - 2012
Lakeview High School 1983 - 1986
Wayne State University
University of Phoenix
Cheonggang Academy

Medicare
Health Insurance
Process Improvement
Leadership
Call Centers
Medicaid
Insurance
Healthcare
Managed Care
Strategic Planning
Hipaa
Business Process Improvement
Call Center
Healthcare Industry
Team Leadership
Strategy
Program Management
Health Policy
Customer Service
Quality Assurance
Operations Management
Vendor Management
Integration
Healthcare Management
Healthcare Information Technology
Outsourcing
Team Management
Customer Retention
Hmo
Provider Relations
Claim
Business Strategy
Network Development
Product Development
Troubleshooting

Career
Christianity
Diy
Cooking
Exercise
Electronics
Home Improvement
Reading
Sports
Family Values
Home Decoration

English

United States

Coventry Health Care Management

Jun 2010 to 2000
Director Operations
Amerigroup Corporation
Tampa, FL
Jun 2009 to Jun 2010
VP Specialty Products
Open Enrollment

2010 to 2010
UnitedHealth Group - Ovations

Jan 2004 to May 2009
Director Medicare Operations
UnitedHealth Group - Ovations
City of Sunrise, FL
May 1997 to May 2009
Consolidated & Centralized

2006 to 2007
UnitedHealth Group - Ovations

2006 to 2006
Merger & Acquisition Leader for Customer Service, Research, Retention, A&G
UnitedHealth Group - Ovations

2005 to 2006
Command Center Leader for Go-Live on Part D during first
Contact Center

May 1997 to Dec 2003
Director
Contact Center
Washington, DC
2001 to 2001
Featured Presenter
UnitedHealth Group - Ovations
New York, NY
2000 to 2000
Featured Presenter for CMS Medicare Carrier & Intermediary Conference
Suite 100
Miami, FL
Nov 1996 to May 1997
Customer Service Manager
Blue Cross Blue Shield of Illinois - Health Care Service Corporation
Detroit, MI
Nov 1994 to Oct 1996
Government Programs Compliance Manager
Blue Cross Blue Shield of Michigan
Detroit, MI
1994 to 1995
Bargaining Committee Negotiation Member
Blue Cross Blue Shield of Michigan
Detroit, MI
Jul 1987 to Oct 1994
Medicare Recovery & Compliance Manager
Automated

1987 to 1990
Consolidation Coordinator

Philadelphia, Pennsylvania

Consumer Services

Call Center
Team Leadership
Process Improvement
Medicare Part D
Medicare
Managed Care
HIPAA
Medicaid