Franchetta S Haughton

Atlanta, GA

Telecommunications

Cox Communications Mar 2008 - Jan 2010
Senior Operations Analyst
410 Consulting Mar 2008 - Jan 2010
Business Consultant
Syniverse May 2006 - Apr 2007
Contracts Administrator
Syniverse Nov 2004 - Apr 2006
Supervisor - Operations
Syniverse Oct 2003 - Oct 2004
Technical Support Administrator

University of Miami 2001 - 2003
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management University of South Florida
Bachelors, Bachelor of Arts, Writing, Business

Training and Development
Operations Management
Sales Process
Process Development
Business Process Improvement
Contract Management
Call Center Development
Business Management
Curriculum Development
Curriculum Writing
Business Analysis
Telecommunications
Management
Strategy
Training
Employee Training
Leadership
Sales
Change Management
Process Improvement
Call Centers
Customer Service

Atlanta, GA

COX COMMUNICATIONS
Atlanta, GA
2008 to 2009
Sr. Operations Analyst
SYNIVERSE TECHNOLOGIES

May 2006 to Apr 2007
Account Specialist
SYNIVERSE TECHNOLOGIES
Tampa, FL
2003 to 2007
SYNIVERSE TECHNOLOGIES

Nov 2004 to Apr 2006
Supervisor - Operations
SYNIVERSE TECHNOLOGIES

Oct 2003 to Oct 2004
Technical Support Administrator
VERIZON

Sep 2001 to Mar 2003
Specialist - System and Business Analysis
VERIZON
Bloomington, IL
1993 to 2003
VERIZON

Dec 1998 to Aug 2001
Senior Administrator - Call Center Operations
VERIZON

Jun 1996 to Nov 1998
Retail Sales Manager
VERIZON

May 1994 to May 1996
Retail Sales Trainer

University of Miami
Coral Gables, FL
2003
Masters of Business Administration in Business Management
University of South Florida
Tampa, FL
2000
Bachelor of Arts in Technical and Professional Writing

Process Documentation, Sales Training, Customer Service Training, Process Improvement, Systems Training, Workflow Documentation, Operations of 500+ Call Center