Location:
P/O Box 646, Platte City, MO
Industry:
Consumer Services
Work:
Johnson Controls
Unit Manager Customer Care, National Dispatch Center
Apria Healthcare Sep 2017 - Oct 2019
Area Customer Service Manager
Alorica Jan 2017 - Sep 2017
Senior Manager, Customer Service
Rally House Jun 2016 - Dec 2016
Director of Customer Service
Dish Network Feb 2015 - Mar 2016
Site Leader à  Call and Contact Center Operations | Customer Service | Team Leadership
Education:
University of Phoenix 2011 - 2013
Bachelors, Bachelor of Science, Business Management and Administration, Business Management, Administration
University of Phoenix 2009 - 2011
Associates, Business Management and Administration, Business Management, Administration
Sage Evening College
Care Institute
Skills:
Leadership
Call Centers
Management
Customer Satisfaction
Training
Team Building
Team Leadership
Customer Service
Contact Center Management
Contact Center Operations
Operations Management
Customer Retention
Process Improvement
Strategic Planning
Customer Experience
Crm
Vendor Management
Performance Management
Telecommunications
People Management
Employee Training
Outsourcing
Call Center Development
Human Resources
Employee Relations
Operational Excellence
Business Development
Sales Management
Program Management
Call Center Administration
Organizational Leadership
Strategic Leadership
Change Management
Operational Planning
Team Management
Quality Assurance
Project Management
Employee Engagement
Project Planning
Workforce Management
Sales Operations
Employee Recognition
Service Delivery
Voice of the Customer Analysis
Client Development
Client Presentation
Contact Center Strategy
Client Relations
Client Rapport
Service Level Management
Interests:
Social Services
Children
Economic Empowerment
Civil Rights and Social Action
Poverty Alleviation
Human Rights
Certifications:
Certified Customer Care Manager
Customer Care Institute
