Eitaro Rengiil

9613 6Th St, Lake Stevens, WA 98258

Computer Software

Microsoft
Azure Senior Support Engineer
Microsoft
Technical Advisor
Ey-Society Feb 2015 - Dec 2015
Microsoft Azure Support Engineer
Ey-Society May 2012 - Feb 2015
Advocacy Manager
Vmc Jan 2012 - May 2012
Premier and Transition Support Engineer

Itt Technical Institute - Harrisburg 2010 - 2012
Associates University of Guam 1993 - 1998
Bachelors, Bachelor of Science, Criminal Justice

Networking
Microsoft Exchange
Troubleshooting
Technical Support
Windows 7
Dns
Management
Mobile Devices
Software Documentation
Help Desk Support
Windows Server
Cloud Computing
Sharepoint
Computer Hardware
Windows
Windows Xp
Technical Writing
Call Centers
Domain Name System

70-533 Implement Microsoft Azure Infrastructure Solutions
Azure Networking Internal Support Assessment

VMC Consulting Corporation

Sep 2011 to 2000
Tier 2 Technical Support Engineer
MECP
Seattle, WA
Nov 2000 to Aug 2011
Master Installer

ITT Technical Institute
Everett, WA
Associate of Applied Science in Computer Networking Systems
University of Guam
Mangilao, GU
2000
Bachelors of Science in Criminal Justice

o Exceptional interpersonal and communication skills both written and verbal. o Absolute commitment to customer service and a can-do" attitude. o Self-starter with working knowledge of best operational practices. o Customer Advocacy o High attention to detail with the ability to understand complex workflow systems o Ability to communicate in a one to many environment as well as on a professional level with IT professionals, customer managers and executives. o Ability to think critically and deliver results under pressure. o Proficiency in Technical writing and documentation. o Candidate should be highly technical with a working knowledge of Microsoft Windows NT Server. o Ability to articulate in-depth knowledge and usage of Office applications. o Ability to portray professionalism and work well in a team environment. o Superlative use of the English language o Ability to handle escalated customer situations with empathy and ownership. o Building customer/partner Relationships. o Comfortable and efficient with cross group collaboration.

Microsoft through Society Consulting

May 2012 to 2000
Advocacy Manager
Microsoft through VMC Consulting
Redmond, WA
Sep 2011 to May 2012
Premier/Transition/Tier 2 Technical Support Engineer
Car Toys Inc
Redmond, WA
Nov 2000 to Aug 2011
Master Certified Installer/Manager

Technical Institute
Everett, WA
2012
Associates of Science in Computer Networking Systems
University of Guam
Mangilao, GU
2000
Bachelor of Science in Criminal Justice