Dezra J Nauls

Houston, TX

Transportation/Trucking/Railroad

Metropolitan Transit Authority of Harris County Jan 2016 - Dec 2017
Senior Account Executive
Metropolitan Transit Authority of Harris County Jan 2016 - Dec 2017
Commuter Services Program Manager
Vpsi, Inc. 2013 - 2015
Customer Care Manager
Houston Isd 2011 - 2013
Area Manager, Student Transportation Services
Metropolitan Transit Authority of Harris County 2009 - 2011
Manager, Call Center Training and Development

Ashford University 2009
Bachelors, Bachelor of Arts, Organizational Management Houston Community College 1999 - 2000

Training
Customer Service
Management
Program Management
Operations Management
Leadership
Team Building
Employee Training
Transportation
Coaching
Public Speaking
Process Improvement
Analysis
Strategic Planning
Team Leadership
Call Centers
Organizational Development
Training Delivery
Project Management
Customer Satisfaction
Project Planning
Budgets
Policy
Call Center Development
Customer Retention
Development and Delivery of Training
Cross Functional Team Leadership
Community Outreach
Troubleshooting
Fleet Management
Supervisory Skills
Call Center
Call Center Administration
Customer Service Management
Customer Service Training
Transportation Demand Management
Transportation Management
Marketing Strategy
Social Media Marketing
Digital Marketing
Media Production
Social Media Consulting

Commuter Initiatives
Economic Empowerment
Transportation
Call Center Management
Transportation Management
Customer Service Management
Training
Customer Service
Health
Arts and Culture
Employee Development

Impact! Leadership

vRide, Inc.

2013 to 2000
Customer Care Manager
The Gertie Agency

2011 to 2000
Senior Business Consultant
Sunnova Energy
Houston, TX
Jul 2013 to Oct 2013
Contract Consultant
Houston Independent School District
Houston, TX
2012 to 2013
Area Manager (Transportation Services)
Metropolitan Transit Authority of Harris County (METRO)

2008 to 2011
Call Center Development & Training Manager
H & N Limousine
Houston, TX
2003 to 2008
Customer Service Manager
Fisher Scientific (ThermoFisher)
Houston, TX
1998 to 2001
Call Center Team Leader

University of Texas at Austin
Austin, TX
2013 to 2014
Certificate in Management Skills for Leaders
Ashford University
Clinton, IA
2009 to 2011
Business Administration
Houston Community College System
Houston, TX
2000
Certificate in Residential Real Estate

Customer Service Management, Call Center Management, Transportation Management, Customer Satisfaction/Retainment, Teambuilding, Increasing Sales/Goals Attainment, Training & Development, Employee Retention and Project Management