Resumes
Resumes
Vice President
View pageLocation:
15326 Mystic Rock Dr, Carmel, IN 46033
Industry:
Banking
Work:
Jpmorgan Chase & Co. Oct 2001 - Sep 2011
Vice President Customer Resolution Services
Jpmorgan Chase & Co. Oct 2001 - Sep 2011
Vice President
U.s. Bank Jul 1999 - Oct 2001
Regional Item Processing Manager
Us Bank Commercial Jan 1990 - Jul 1999
Vice President Service Quality
Bank One 1986 - 1989
Manager
Vice President Customer Resolution Services
Jpmorgan Chase & Co. Oct 2001 - Sep 2011
Vice President
U.s. Bank Jul 1999 - Oct 2001
Regional Item Processing Manager
Us Bank Commercial Jan 1990 - Jul 1999
Vice President Service Quality
Bank One 1986 - 1989
Manager
Education:
Bradley University 1978 - 1982
Bachelors, Bachelor of Science, Business Management, Business
Bachelors, Bachelor of Science, Business Management, Business
Skills:
Quality Management
Six Sigma
Problem Solving
Cost Reduction
Customer Experience
Process Improvement
Continuous Improvement
Dmaic
Tqm
Vendor Management
Management
Leadership
Project Management
Visio
Program Management
Cross Functional Team Leadership
Business Process Improvement
Coaching
Change Management
Risk Management
Operations Management
Banking
Business Analysis
Process Engineering
Management Consulting
Strategy
Operational Excellence
Business Transformation
Project Portfolio Management
Outsourcing
Pmo
Executive Management
Six Sigma
Problem Solving
Cost Reduction
Customer Experience
Process Improvement
Continuous Improvement
Dmaic
Tqm
Vendor Management
Management
Leadership
Project Management
Visio
Program Management
Cross Functional Team Leadership
Business Process Improvement
Coaching
Change Management
Risk Management
Operations Management
Banking
Business Analysis
Process Engineering
Management Consulting
Strategy
Operational Excellence
Business Transformation
Project Portfolio Management
Outsourcing
Pmo
Executive Management
Certifications:
Master Black Belt
Prosci Research
Certified Organizational Change Management Practitioner
Prosci Research
Certified Organizational Change Management Practitioner