Denver W Shrock

Goodrich/UTC/CSC

Nov 2010 to 2000
Technical support Specialist III
Ray Morgan Co
Chico, CA
Dec 2009 to Aug 2010
Software Support Associate
Adecco/Goodrich
Fairfield, CA
Nov 2009 to Dec 2009
Desktop Support
Sierra Tech Computers
Paradise, CA
Jul 2009 to Nov 2009
Computer Technician
Computer Concepts
Denver, CO
May 2008 to May 2009
Desktop Technician
Spherion /Kaiser Permanente
Englewood, CO
Apr 2007 to Apr 2008
Desktop Technician

Westwood College
Denver, CO
May 2006
Bachelor of Science in Information Systems Security

Lotus Notes and Outlook configuration, Android, Blackberry and IPhone support, Windows configuration, Windows Server 2000/2010 configuration, HP and Dell desktop and laptop configuration, Experience building, troubleshooting and repairing computers, Domain creation and maintenance, Exchange server installation and maintenance, Strong customer skills and team-oriented, Web page design using Macromedia and FrontPage, Veritas and Retrospect backup software, Active Directory and Group Policy administration, Avaya phone support and configuration