Work:
Family and Social Services Administration
Aug 2014 to 2000
Eligibility Associate
Cathy's Concepts
Indianapolis, IN
Jan 2010 to Mar 2014
Engraver
Freedom Mortgage Co.
Fishers, IN
Apr 2013 to Aug 2013
Imaging Specialist
Teleperformance
Noblesville, IN
Oct 2004 to Apr 2009
Agent
Education:
Central high
East Chicago, IN
1995 to 1998
High school diploma in General
Skills:
Highly experienced customer service professional. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Able to make decisions independently and quickly with minimal escalations. A quick learner with the ability to multi task. Proficient in Microsoft Word, Excel, Powerpoint, Publisher, Office, and Outlook, Knowledgeable in Medical Office Administration and Medical Terminology. Experience with state and government assistance programs such as Medicaid and other health plans, TANF, SNAP, SSI, SS, WOTC, Unemployment and Child Support programs policy, requirements, and deadlines.