Deena E Kassouf

Cleveland, OH

Insurance

Progressive Insurance
It Data Management and Analytics
Amtrust Financial Services, Inc. (Afsi)
Senior Analytics Analyst Ii - Finance, Strategy, Operations
Alexander Mann Solutions Jan 2016 - Apr 2017
Manager  Analytics, Financial Planning and Performance
Alexander Mann Solutions Nov 2014 - Dec 2015
Senior Analyst and Team Leader - Operational Excellence and Business Analytics
Alexander Mann Solutions May 2014 - Oct 2014
Senior Specialist, Recruitment Administration

Cleveland State University 2013 - 2017
Master of Business Administration, Masters, Operations Management, Supply Chain Management, Business, Project Management Fordham University 2013
Masters, Master of Arts, Ministry John Carroll University 2012 - 2012
Bachelors, Bachelor of Arts, Classical Studies, Statistics, Philosophy, Classical Languages Cuyahoga Community College 2008 - 2009
Associates, Associate of Arts, Applied Science, Medicine Westlake High School 2008
Cleveland State University

Microsoft Office
Customer Service
Training
Event Planning
Management
Public Speaking
Time Management
Leadership
Teamwork
Microsoft Excel
Powerpoint
Data Analysis
Employee Relations
Project Management
Microsoft Word
Leadership Development
Research
Interviewing
Data Visualization
Sql
Forecasting
Performance Management
Statistical Modeling
Financial Analysis
Management Accounting
Financial Accounting
Managerial Finance
Cost Accounting
Key Performance Indicators
Business Intelligence
Business Analysis
Financial Planning
Financial Modeling
Budgeting
Financial Reporting
Visual Basic For Applications
Human Resources Information Systems
People Management
Coaching
Corporate Fp&A
Reporting
Corporate Strategy Formulation
Anaplan
Business Intelligence
Spreadsheets
Data Modeling
Office 365
Recruiting
Social Networking
Interviews
Human Resources
Social Media
Event Management
Fundraising
Editing
Public Relations

Poverty Alleviation
Children
Disaster and Humanitarian Relief
Economic Empowerment

Excel Business Intelligence Part 1: Power Query
Excel Business Intelligence Part 2: Data Modeling 101
Excel Business Intelligence Part 3: Power Pivot and Dax
Leading Productive Meetings
Learning Microsoft Power Bi Desktop
Power Bi Essential Training
Excel Essential Training (Office 365)

Alexander Mann Solutions

May 2014 to 2000
Sandoz Talent Acquisition Team
Towers Watson
Cleveland, OH
Nov 2013 to May 2014
Scheduling Center Coordinator - Human Resources/Associate Services
MVP Services, LLC
Cleveland, OH
Jun 2010 to Oct 2013
Human Resources Generalist; Upper Manager, Multiple Accounts
John Carroll University Campus Safety Services

Sep 2009 to May 2012
Deputy Duty Manager; Shift Officer; Executive of HR & Training
Metropolitan Pool Services

Jun 2006 to Sep 2011
Head Lifeguard
JCU's Grasselli Library and Breen Learning Center

Aug 2008 to Jun 2009
Circulation Assistant
Pizza Pan

Mar 2005 to Jun 2009
Store Manager

Cleveland State University
2013 to 2015
MBA
John Carroll University
2008 to 2012
BA
Cuyahoga Community College
2008 to 2010
EMT Certifications
Westlake High School
2004 to 2008
Diploma

MS Office & MS 365/Sharepoint; Customer Service/Client Support; Training/Employee Development; Field Management; Operations/Upper Management; Google Work Suite; Problem Resolution; Employee Relations; Softskills Training; Clerical/Reception; Professional Correspondence; Recruitment/Staffing; Proposal Writing; Claims Management; Social Media Marketing