David M Ricco

Trenton, NJ

Information Technology And Services

Strasz Assessment Systems Jan 2008 - Jun 2010
Quality Assurance Analyst
The Computer Merchant Educational Testing Service Jan 2007 - Aug 2007
Helpdesk Workflow Manager
Saks Fifth Avenue Jan 1996 - Jan 2006
Technical Support Helpdesk Analyst and Computer Operator

Mercer County Community College
The College of New Jersey
Institute Helpdesk Analyst Certification

Consulting
Help Desk Support
Ibm
Strict Deadlines
Adobe Contribute
Vendors
Windows
Community
Emissions Trading
Contractual Obligations
Consideration
Novell
Cycles
Mainframe
Windows Xp
Ca 11
Customer Support
Mercantile
Management
Calls
Db2
Resume
Desktop Computers
Metrics
Computer Hardware Troubleshooting
Use Case
Liberal Arts
Vip
Workflow
Escalation
System
Business Services
Cell
Education
Windows 2000
County
Complexity
Microsoft Office
Surplus
Testing
Vss
Training
Microsoft Office Sharepoint Server
Sla
Order Fulfillment
End Users
Documentation
Trains and Add Rails
Analysis
Hardware
Information Technology
Zeke
Test Planning
Yahoo
C
Imac
Retail
Fix
Reporting Tools
Customer Needs
Quality Assurance
User Requirements
Summaries
Dell Computers
Software Testing
Mvs
Terminal Server
Kronos
Idms
Change Management
Technical Support
Jobtrac
Websites
Responsibility
Obtain
Itil
Microsoft Exchange
Administering
Guidelines
Opos
Software
Compliance
Zebb
Test Cases
Interviews
Queues
Scanners
Ibm S/390
Support Staff
Cics
Convenience
Evaluation
Coordinated

Help Desk Institute Certification