Work:
Southbridge Credit Union
Jan 2013 to 2000
IT Support Specialist
Cox Communications
West Warwick, RI
Jun 2011 to Jan 2013
Technical Support Representative
Education:
University of Rhode Island
Kingston, RI
2005 to 2008
General Education
Skills:
Excellent customer service skills, strong communication, extremely computer and technologically proficient, problem solving, critical thinker, aim to satisfy. Adept at adapting to new situations and procedures, analytical skills, researching, diagnosing technical issues. Working with ticketing software (Remedy). Hands-on experience configuring Windows and Mac OS machines as well as routers and wireless access points.