Cody N Castelvecchi

Richmond, VA

Information Technology And Services

Genworth Financial
Access Control Analyst
Flagship Capital May 2013 - Jun 2013
Assistant Manager
Hampden-Sydney College Aug 2009 - May 2013
Psychology Major
Virginia Institute of Neuropsychiatry May 2012 - Aug 2012
Intern
St. Christopher's School Jan 2008 - Jan 2012
Help Desk Analyst

Microsoft Office
Microsoft Excel
Microsoft Word
Customer Service
Powerpoint
English
Research
Windows
Outlook
Photoshop
Data Analysis

Powhatan, VA

Flagship Capital L.L.C.
Midlothian, VA
May 2013 to Jun 2013
Assistant Manager
Virginia Institute of Neuropsychiatry
Midlothian, VA
Jun 2012 to Aug 2012
Clinical Services Coordinator
St. Christopher's School
Richmond, VA
Jun 2008 to Jan 2012
Help Desk Technician

Hampden-Sydney College
Hampden Sydney, VA
2009 to 2013
B.A. in Psychology

Laptop and Tower PCs Troubleshooting hardware/software; installing memory, HDDs, video cards, audio cards; transferring/backing up data Windows XP/7 Deployment Deploying from multiple sources; clean installation and upgrading from XP; driver, Windows, Group Policy updates post-deployment Windows XP/7 Troubleshooting Permissions and local access, network connection errors, Service Pack installations, drivers, boot errors, registry editing, user errors etc. Windows Server 2003 Group Policy updates, Altiris, Remote Desktop Connection Active Directory Managing user accounts, permissions, email, passwords, etc. Routers Good understanding of infrastructure and hierarchies, troubleshooting VLANs, tracing ports, patching cables Printers Troubleshooting hardware/software, drivers, ports, local and network printing, etc. Microsoft Office Suite Excellent understanding of Word, Excel, Outlook, Powerpoint, Access Mobile Devices/Tablets Configuring email, installing/troubleshooting drivers, hardware and software, combating user errors, troubleshooting network connection issues Customer Service Working with faculty individually and in group sessions to teach skills in various programs, to troubleshoot common errors, to introduce new technologies, etc.