Resumes
Resumes
Manager Of User Support, Anf It Support, Executive Office For Administration And Finance
View pageLocation:
7 Trager Rd, Marblehead, MA 01945
Industry:
Government Administration
Work:
First Marblehead Aug 2010 - Apr 2014
User Acceptance Testing Manager
Commonwealth of Massachusetts Aug 2010 - Apr 2014
Manager of User Support, Anf It Support, Executive Office For Administration and Finance
Boston & Cambridge Appliance Apr 2008 - Aug 2010
Manager of Customer Service
First Marblehead May 2006 - May 2008
Business Analyst
First Marblehead Dec 2002 - May 2006
Manager of Client Services
User Acceptance Testing Manager
Commonwealth of Massachusetts Aug 2010 - Apr 2014
Manager of User Support, Anf It Support, Executive Office For Administration and Finance
Boston & Cambridge Appliance Apr 2008 - Aug 2010
Manager of Customer Service
First Marblehead May 2006 - May 2008
Business Analyst
First Marblehead Dec 2002 - May 2006
Manager of Client Services
Education:
Middlesex Community College 2010 - 2010
Northeastern University 2007 - 2007
Middlesex Community College 1999 - 1999
Medford Vocational Technical High School 1994 - 1998
Northeastern University 2007 - 2007
Middlesex Community College 1999 - 1999
Medford Vocational Technical High School 1994 - 1998
Skills:
Management
Training
Leadership
Testing
Business Process
Business Analysis
Vendor Management
User Acceptance Testing
Customer Service
Business Process Improvement
Operations Management
Change Management
Microsoft Office
Business Development
Staff Management
Microsoft Excel
Powerpoint
Outlook
Pegasystems Prpc
Atlassian Jira
Quality Center
As400 System
Capstone
Creditdesk Manager
Totalview
Prodweb
Click2Coach
Elm
Internet
Client Development
Quality Assurance
Test Management
Account Management
Sales Operations
Snagit
Agile Methodologies
Sharepoint
Training
Leadership
Testing
Business Process
Business Analysis
Vendor Management
User Acceptance Testing
Customer Service
Business Process Improvement
Operations Management
Change Management
Microsoft Office
Business Development
Staff Management
Microsoft Excel
Powerpoint
Outlook
Pegasystems Prpc
Atlassian Jira
Quality Center
As400 System
Capstone
Creditdesk Manager
Totalview
Prodweb
Click2Coach
Elm
Internet
Client Development
Quality Assurance
Test Management
Account Management
Sales Operations
Snagit
Agile Methodologies
Sharepoint
Interests:
Weight Training
Boxing
Physical Fitness
Running
Martial Arts
Boxing
Physical Fitness
Running
Martial Arts
Christopher Shirtcliff Medford, MA
View pageWork:
First Marblehead Corporation
Aug 2010 to 2000
User Acceptance Testing Manager
Boston & Cambridge Appliance
Boston, MA
May 2008 to Aug 2010
Service Contract Manager
First Marblehead Corporation
May 2006 to May 2008
Business Analyst
First Marblehead Corporation
Dec 2002 to May 2006
Client Services Manager
First Marblehead Corporation
Jan 2001 to Dec 2002
Customer Service Supervisor
Aug 2010 to 2000
User Acceptance Testing Manager
Boston & Cambridge Appliance
Boston, MA
May 2008 to Aug 2010
Service Contract Manager
First Marblehead Corporation
May 2006 to May 2008
Business Analyst
First Marblehead Corporation
Dec 2002 to May 2006
Client Services Manager
First Marblehead Corporation
Jan 2001 to Dec 2002
Customer Service Supervisor
Education:
Middlesex Community College
Bedford, MA
Jan 2010 to 2000
Criminal Justice
Northeastern University
Burlington, MA
Jan 2007 to Feb 2007
Medical Technician Certification
Middlesex Community College
Bedford, MA
Sep 1999 to May 2000
High School Diploma in Business
Technical High School
Medford, MA
Sep 1994 to Jun 1998
Bedford, MA
Jan 2010 to 2000
Criminal Justice
Northeastern University
Burlington, MA
Jan 2007 to Feb 2007
Medical Technician Certification
Middlesex Community College
Bedford, MA
Sep 1999 to May 2000
High School Diploma in Business
Technical High School
Medford, MA
Sep 1994 to Jun 1998
Skills:
Professional Skills Microsoft Word, Excel, Powerpoint, Windows, Outlook, PEGA PRPC, Atlassian Jira, Quality Center, AS400, Credit Desk, Capstone Credit Manager, TotalView, ProdWeb, Click2Coach, ELM net, Internet, SharePoint, Snagit, SharePoint, SCRUM, AGILE methodologies