Christine S Defilippo

2 Elliott St, Reading, MA 01867

Primary/Secondary Education

Microsoft Office
Customer Service
Public Speaking
Microsoft Excel
Teaching
Microsoft Word
Research
Powerpoint
Social Media
Management
Event Planning
Curriculum Design
English
Editing
Tutoring
Lesson Planning
Strategic Planning
Training
Curriculum Development
Nonprofits

Collecting Antiques
Exercise
Home Improvement
Shooting
Reading
Gourmet Cooking
Sports
The Arts
Home Decoration
Health
Cooking
Electronics
Outdoors
Crafts
Fitness
Camping
Dogs
Collecting
Kids
Medicine
Diet
Travel
Investing
Traveling

English

Richmond, VA

Financial Services

Capital One
Chief of Staff, Contact Center Operations
Capital One
Enterprise Team Lead, Women's Business Resource Group
Capital One 2013 - 2017
Vice President, Contact Center Operations
Capital One 2010 - 2012
Vice President, Customer Experience
Capital One 2006 - 2010
Senior Director, Horizontal Operations

University of Virginia Darden School of Business 2010 - 2011
Carnegie Mellon University 1985 - 1989
Bachelors, Bachelor of Science, Management The Ellis School 1985 - 1989

Customer Experience
Customer Experience Design
Customer Experience Transformation
Change Management
Culture Change
Leadership Development
Cross Functional Team Leadership
Business Strategy
Process Management
Process Improvement
Problem Solving
Team Building
Call Centers
Coaching
Performance Management
Financial Services
Strategy
Credit Cards
Vendor Management
Risk Management
Analytics
Executive Management
Program Management
Six Sigma
Business Transformation
Outsourcing
Business Process Improvement
Contact Centers

United States