Work:
Bryan Cave LLP
Oct 2010 to 2000
Deskside Support Analyst
Tannenbaum Helpern Syracuse & Hirschtritt LLP
New York, NY
Feb 2006 to Oct 2010
Help Desk Support/ Technical Analyst
LaGuardia Community College
Long Island, NY
Dec 2005 to May 2006
Lab Assistant Technician (Internship)
Education:
Monroe College
Sep 2009 to Dec 2010
Bachelors of Business Administration in Information Technology
LaGuardia Community College
Sep 2004 to Dec 2006
Certificate in Computer Operations
Skills:
Proficient with Citrix Client, Cisco VPN Client, Cisco Routers, Goodlink client/server, Blackberry BES Server, Adobe Acrobat Professional 7/8/9, Elite Enterprise, Symantec Endpoint Protection 11, Symantec Enterprise Vault, Symantec Ghost, Setting up Networks, Word Perfect, Microsoft Dynamics CRM, Microsoft Office Suite 2000/03/07/10, WSUS, Windows XP/Professional/Server2003, Microsoft Exchange, Windows Vista/7/Server2008, System Management Server 2003, System Center Configuration Manager 2007, SQL 2005, IP Master, Live Note, Concordance, Opticon, Blackberry/Smartphone/iPhone Setup, Humming Bird Docs Open, iManage, Workshare Delta View, remote access using SMS, GoToAssist, Team Viewer, Remote Desktop & Assistance, Dreamweaver, Microsoft Visual Basic, Microsoft C++, Internet Research, MS-DOS, repair computers/laptops/netbooks (HP, IBM, ThinkPad, Gateway, Sony, MAC and Dell products). Fluent in Spanish