Charles B Vorndran

20120072814, Mar 22, 2012

Sep 16, 2010

12/883960

Nicholas W. Czebiniak - Williamson NY, US
Charles P. Vorndran - Rochester NY, US
John R. Russell - Rochester NY, US
Cheryl M. Koenig - Ontario NY, US
Suraj Kumar - Wester NY, US

G06F 17/20

715201

A method and system for providing point of need diagnostic information in an electronic service manual. A rendering device can be configured to transmit machine diagnostics related reports to a computer. The diagnostics are then integrated into an electronic service manual. In this way a reference can be created which includes point of need diagnostic information related to the machine, thereby increasing the productivity of user time spent on maintenance activities associated with the machine.

42213789, Sep 9, 1980

May 3, 1979

6/035880

Venkatesh H. Kamath - Fairport NY
Michael A. Malachowski - Webster NY
Charles P. Vorndran - Rochester NY

Xerox Corporation - Stamford CT

B65H 3126

271220

A copy receiving tray having a general vertical orientation and a bottom stop member and being pivotally mounted in a frame at the bottom of the tray and including means for decelerating and stacking sheets entering the tray comprising at least one resilient elongated member mounted above a sheet advancing means the free end of the decelerating member and the bottom stop member having mutually engageable fastening means whereby upon pivoting the tray the sheets stacked within the tray are restrained from falling out of the tray.

57377391, Apr 7, 1998

Dec 19, 1995

8/574482

Mark H. Shirley - Santa Clara CA
Lawrence Armour - Stantonbury Fields, GB2
David G. Bell - Palo Alto CA
Daniel G. Bobrow - Palo Alto CA
Mark Harmison - Rochester NY
Daniel S. Marder - Penfield NY
Olivier Raiman - Paris, FR
Kim H. Schwind - Honeoye NY
Estella M. Verdouw - Walworth NY
Charles Vorndran - Rochester NY

Xerox Corporation - Stamford CT

G06F 1700
G03G 2100

707512

An expert system, such as could be used for service of a complicated physical device such as a printer or copier, exploits a knowledge base which is written in a markup language format such as SGML. The knowledge base comprises text which, if desired, can be printed out on paper to yield a traditional service manual. In addition to the typical formatting markup language tags surrounding the text of the knowledge base, hierarchical tags are provided in the electronic version of the knowledge base, to define a set of decision trees which can be accessed and navigated by an expert system. A diagnostic advisor can access specific elements of the knowledge base as needed to synthesize optimized diagnosis and repair procedures depending on an entry given by a tech rep servicing a machine. This arrangement thus supports both a printed service manual and a viewer that provides expert diagnostic advice.

42213797, Sep 9, 1980

May 3, 1979

6/035879

Venkatesh H. Kamath - Fairport NY
Charles P. Vorndran - Rochester NY

Xerox Corporation - Stamford CT

B65H 3910

271289

A copy receiving tray having a general vertical orientation with a bottom stop member a first vertical stacking portion inclined to the horizontal, a second vertical stacking portion on top of the first portion further inclined to the horizontal to provide a stacking surface for copy sheets up to a first size, and a third vertical stacking portion above the second portion generally in the same plane as said first vertical portion to provide a stacking surface for the top portion of a copy sheet of a size greater than said first size.