Resumes
Resumes
Knowledge Manager
View pageLocation:
Hyattsville, MD
Industry:
Information Technology And Services
Work:
U.s. Department of the Treasury
Knowledge Manager
U.s. Department of the Treasury
Service Desk Team Lead
Phacil, Inc Jul 2014 - Sep 2014
Helpdesk Analyst
U.s. Department of the Treasury Jul 2014 - Sep 2014
Service Desk Analyst
Verizon Wireless Sep 2005 - May 2014
Customer Advocate
Knowledge Manager
U.s. Department of the Treasury
Service Desk Team Lead
Phacil, Inc Jul 2014 - Sep 2014
Helpdesk Analyst
U.s. Department of the Treasury Jul 2014 - Sep 2014
Service Desk Analyst
Verizon Wireless Sep 2005 - May 2014
Customer Advocate
Skills:
Active Directory
Vpn
Windows 7
Customer Service
Sales
Bmc Remedy
Sccm
Ipcc
Maas
Vdi
Rsa Tokens
Rsa Securid
Remote Desktop
Help Desk Support
Blackberry Enterprise Server
Android
Safeboot
Configuration Management
Blackberry
Windows 8
Windows Phone
Negotiation
Management
Bomgar
It Service Management
Technical Support
Customer Experience
Customer Satisfaction
Telecommunications
Leadership
Microsoft Office
Team Leadership
Troubleshooting
Team Building
Wireless Technologies
Wireless
Call Centers
Mobile Devices
Customer Retention
Contact Centers
Vpn
Windows 7
Customer Service
Sales
Bmc Remedy
Sccm
Ipcc
Maas
Vdi
Rsa Tokens
Rsa Securid
Remote Desktop
Help Desk Support
Blackberry Enterprise Server
Android
Safeboot
Configuration Management
Blackberry
Windows 8
Windows Phone
Negotiation
Management
Bomgar
It Service Management
Technical Support
Customer Experience
Customer Satisfaction
Telecommunications
Leadership
Microsoft Office
Team Leadership
Troubleshooting
Team Building
Wireless Technologies
Wireless
Call Centers
Mobile Devices
Customer Retention
Contact Centers