Binoy D Nair

San Diego, CA

E-Learning

Thoughtstart
Consultant and Instructional Designer
Sallie Mae Oct 2012 - Jan 2013
Client Services Executive
Three. Jun 2010 - Aug 2010
Customer Support and Sales Advisor
Zenta Jan 2009 - Mar 2010
Customer Support, Sales and Collections Advisor
Spanco Bpo Aug 2003 - Nov 2008
Team Leader and Content Developer and Trainer

Crm
Training
Team Management
Management
Bpo
Time Management
Content Development
Teamwork
Call Centers
Analytics
Customer Satisfaction
Customer Service
Performance Management
Technical Writing
Coaching
Storyboarding
Quality Assurance
Social Media Marketing
Sales
System Administration
Content Writing
Operations Management
Vendor Management
Transition Management
Customer Retention
Employee Training
Administrative Work
Leadership
Illustration
Training Delivery
Team Building
Team Leadership
Recruiting
Employee Engagement
Process Improvement
Business Process Outsourcing
Business Process Improvement
People Management
Graphic Illustration
Articulate Storyline
Results on Demand
Soft Skills

Social Services
Children
Economic Empowerment
Civil Rights and Social Action
Politics
Education
Environment
Poverty Alleviation
Science and Technology
Disaster and Humanitarian Relief
Human Rights
Animal Welfare
Arts and Culture
Health

English
Hindi
Marathi
Malayalam

United States

ThoughtStart

Mar 2013 to 2000
Consultant and Instructional Designer
SallieMae Upromise Investments
Newton, MA
Oct 2012 to Jan 2013
Client Services Advisor, Data Management
Hutchison 3 Global Services UK
Mumbai, Maharashtra
Jun 2010 to Aug 2010
Customer Support/Sales Advisor
Zenta
Mumbai, Maharashtra
Jan 2009 to Mar 2010
Customer Support/Sales/Collections Advisor
Spanco Respondez
Mumbai, Maharashtra
Aug 2003 to Nov 2008
Team Leader/Content Developer/Trainer
Indian Air Force
Mumbai, Maharashtra
Jul 2002 to Jun 2003
Sales Associate/Office Assistant

University of Mumbai
Mumbai, Maharashtra
2010
BA in Sociology

Storyboarding/Content Development/Content Writing, Rapid authoring, SumTotal and Lectora LMS and authoring tools, Articulate Storyline, Adobe Captivate, SumTotal Results on Demand (RoD), Camtasia, Team Management, Quality & Compliance, Microsoft Office [] (Word, Excel, PowerPoint, Outlook), Microsoft SharePoint, Adobe PDF, Adobe Photoshop CS5, Adobe Illustrator CS5, Crystal Reports

Greater Boston Area

Computer Software

Cloud Computing
SaaS
.NET
Database Design
Network Administration
Microsoft Technologies
VMware Infrastructure
Virtualization
Active Directory
Microsoft SQL Server
Disaster Recovery
Servers
E-commerce
Windows Server