Bernard T Tronel

2 Sycamore Ln, Chester Springs, PA 19425

Consumer Services

American Customer Care
Vice President of Operations
Ascentive Software May 2015 - Dec 2015
Senior Vice President Operations
Acurian Inc. Oct 2013 - Apr 2015
Director of Call Center Operations
Pdi, Inc. Aug 2010 - Sep 2013
Executive Director of Call Center Operations
Nco Group Mar 2009 - Aug 2010
Vice President of Operations

University of Michigan - Stephen M. Ross School of Business 1978 - 1980
Master of Business Administration, Masters, Finance Northwestern University 1974 - 1978
Bachelors, Bachelor of Arts

Call Centers
Vendor Management
Sales
Call Center
Team Building
Direct Marketing
Strategic Planning
Customer Service
Telecommunications
Management
Contact Centers
Telemarketing
Account Management
Customer Retention
Sales Operations
Customer Satisfaction
Process Improvement
Outsourcing
Leadership
Financial Services
Operations Management
Business Development
Program Management
New Business Development
Budgets
Customer Experience
Marketing
Sales Management
Salesforce.com
Workforce Management
Multi Channel Marketing
Start Ups
Healthcare
Retail

English
French

Pdi

Aug 2010 to 2000
Executive Director call center operations
NCO Financial
Horsham, PA
Feb 2009 to Jul 2010
Vice President of Operations
LEAF Financial
Philadelphia, PA
Jan 2007 to Jan 2009
Vice President of Direct Marketing
Telerx
Horsham, PA
Jul 2002 to Jan 2007
VP Call Center Operations
Access Worldwide
Boca Raton, FL
Feb 1999 to May 2002
COO
NCO
Horsham, PA
Vice President Operations

University of Michigan
Ann Arbor, MI
1978 to 1980
MBA in Finance and Marketing
Northwestern University
Evanston, IL
1974 to 1978
BA in Economics

Call center operations P&L management, sales, consulting, multi-channel marketing