US Patent:
20220253943, Aug 11, 2022
Inventors:
- Bloomington IL, US
Jordan Leach - Atlanta GA, US
Natalie Smith - Alpharetta GA, US
Brittany Boyer - Roswell GA, US
Yohan Santos - Cumming GA, US
Kenrick Niedbalski - Atlanta GA, US
Richard Kim - Alpharetta GA, US
Deborah Taylor - Atlanta GA, US
Jared Musil - Roswell GA, US
Archy Ntabona - Lawrencevill GA, US
Abdul Wahab - Lilburn GA, US
Loubna Fassi - Atlanta GA, US
Mary Gonsalves - Normal IL, US
Benjamin Tarmann - Heyworth IL, US
Sam Yeargin - Alpharetta GA, US
International Classification:
G06Q 40/08
G06Q 10/10
G06F 3/04842
H04L 67/02
Abstract:
This technology relates to providing a web-based digital claims platform to provide users with a simple and customized experience when filing insurance claims. The platform is enabled by a plurality of back-end application programming interface (API) resources. These API resources are event-driven (e.g., when an “event” associated with the claim occurs, the status of the claim changes and the API is provided with updated information indicative of the change). The platform includes a customized user interface (UI) that tailors the claim experience to a particular user's needs. The customization can be based off of stated user preferences and/or learned user preferences associated with the user's past behavior. A user can perform/request various services through the customized UI's self-service function (e.g., rent a car, find a hotel room, select a repair shop, etc.). Additionally, the customized UI can enable the user upload documents, track claim status, find relevant help topics, etc.