US Patent:
20190332661, Oct 31, 2019
Inventors:
- Mountain View CA, US
Aviad Pinkovezky - Mountain View CA, US
Eyal Navon - Sunnyvale CA, US
Assaf Wand - Palo Alto CA, US
International Classification:
G06F 17/24
G06Q 30/02
G06Q 40/08
Abstract:
A technique for automating the process of populating certain data fields of a customer survey. The techniques include backend processes and architectures that allow for the retrieval, modeling, and population of certain data fields during the customer evaluation process as during the process of requesting a quote for products or services. The process includes receiving identifying information for property and using the property identifying information to request additional data about the property from at least one source of property information. The responses are normalized to a predetermined data format and mapped to predetermined fields of a pre-fill template which is then presented to a user's display device as a part of the customer survey. Data conflicts from the information sources are resolved using preestablished business rules determining which information source has priority and the pre-fill template is updated from the information source having priority.