Aspasia H Michalopoulos

NH LIQUOR COMM

2012 to 2000
Clerk/Cashier
Ollie's Restaurant
Manchester, NH
Jul 1989 to Aug 2011
Front of the house manager

Hesser College
Manchester, NH
1976 to 1978
Associates in business managment

SKILLS & ABILITIES * Business Management - Provide motivational support in fast-paced environments that depend on goal setting. Maintain a professional demeanor at all times. * Business Correspondence - Document composition, compiling and presentation; prepare and distribute confidential communications; post accurate and timely information; update manuals and other documentation. * Public / Customer Relations - Well-developed interpersonal and customer relation skills. Able to communicate, relate, offer assistance, and handle stressful situations with competence and assurance. * Scheduling - Effectively schedule employees and appointments; make travel and meeting arrangements. * Database Management - Accurately manage files and records ensuring up-to-date information. * Finance - Experience with account reconciliation, billing, payroll, record keeping, document processing, and report generation; able to identify, investigate, assess and resolve problems or issues in a timely manner. * Customer Service - Provide superior customer service by maintaining in-depth knowledge of administrative and customer service procedures; adept at handling confrontational situations and resolving them appropriately.