US Patent:
20100333066, Dec 30, 2010
Inventors:
Ashley Nathan Feniello - Woodinville WA, US
David Abzarian - Kirkland WA, US
Todd L. Carpenter - Monroe WA, US
Didier Coussemaeker - Seattle WA, US
Adrien Felon - Seattle WA, US
Joe Futty - Sammamish WA, US
Danny Lange - Sammamish WA, US
Nicolas Mai - Seattle WA, US
Graham Arthur Wheeler - Redmond WA, US
Assignee:
Microsoft Corporation - Redmond WA
International Classification:
G06F 9/44
Abstract:
A method of managing software issues includes receiving issue data from a remote host, where the issue data is related to an issue associated with a software application installed on the remote host. The method identifies a potential solution for the issue and sends solution data to the remote host, where the solution data is related to the identified potential solution. Feedback data may be received from the remote host, where the feedback data is indicative of a degree to which the identified potential solution was effective in resolving the issue.