Anisa Toloui

275 south Chickasaw Trl, Orlando, FL 32825

Telecommunications

New Beginnings | Ending Domestic Violence since 2012
Volunteer
T-Mobile Nov 2012 - May 2013
Sr. Analyst, Business Process
JPMorgan Chase May 2011 - Oct 2012
Bank Manager
Bank of America Oct 2003 - Dec 2010
Banking Center Manager
BANK OF AMERICA 2006 2006 - 2008
Assistant Manager

University of Phoenix 2013 - 2015
Master of Science (M.S.), Psychology with Concentration in I/O Psychology University of Phoenix 2011 - 2013
Bachelor of Science (B.S.), Psychology Arizona State University 2003 - 2005

Leadership
Training
Customer Satisfaction
Coaching
Management
Customer Service
Banking
Public Speaking
Sales
Team Leadership
Strategic Planning
Employee Training
Workshop Facilitation
Sales Management
Policy
Change Management
Business Process
Business Analysis
Finance
Leadership Development
Data Analysis
Community Outreach
Relationship Management
Requirements Analysis
Use Case Diagrams
Use Case Analysis
Financial Services
Sales Operations
Team Building
Customer Experience
Analysis
Nonprofits
Relationship Building
Deposits
Credit
Retail Banking
Cross Selling
Branch Banking
Credit Cards
Business Process Improvement
Building Relationships
Risk Management
Social Change
Support Groups
Facilitators
Teamwork
Interviews

Social Services
Civil Rights and Social Action
Education
Poverty Alleviation
Human Rights

English
Spanish
Farsi

NEW BEGINNINGS

May 2012 to 2000
Volunteer Co-Facilitator and Advocate of Social Change
T-MOBILE
Bellevue, WA
Nov 2012 to May 2013
Sr. Analyst, Sales Operations
CHASE BANK
Federal Way, WA
May 2011 to Oct 2012
Branch Manager
BANK OF AMERICA
Phoenix, AZ
Oct 2003 to Dec 2010
Banking Center Manager

University of Phoenix
2014
M.S. in Psychology
University of Phoenix
2013
B.S. in Psychology