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Angus Y Fan

from Bellevue, WA
Age ~44
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Also known as:
Fan Angus
Phone and address:
404 110Th Ave SE, Bellevue, WA 98004
Related to:
Stephanie C Leung, 43
Connected to:
Anny Fan, 28Bessy W Fan, 69Bin Fan, 52Chieh-Min Fan, 61Chien C Fan, 74Christine N Fan, 35Chunbo B Fan, 49Dongmei Fan, 44Eugene Fan, 46Freeman W Fan, 38

Angus Fan Phones & Addresses

  • 404 110Th Ave SE, Bellevue, WA 98004
  • Puyallup, WA
  • Maple Valley, WA
  • Renton, WA
  • Kiona, WA
  • 4488 164Th Ave SE, Bellevue, WA 98006

Work

Company: Egencia, an expedia inc company Apr 2012 Address: Bellevue, WA Position: Director of customer experience and service technology

Education

Degree: MBA School / High School: University of Washington, Michael G. Foster School of Business 2009 to 2011 Specialities: Technology Management

Skills

Product Innovation • Strategic Planning • Product Marketing • Customer Experience • Project Management • Customer Service • Program Management • Product Management • Marketing Strategy • Organizational Design • Team Management • Cross-functional Team Leadership • Solutions Marketing • Training Delivery • Quality Management • Fulfillment Management • Technical Presentations • Functional Design • Functional Specifications • Business Requirements • Business Strategy • Business Analysis • Innovation Development • Innovation Management

Industries

Leisure, Travel & Tourism

Resumes

Resumes

Angus Fan Photo 1

Director Of Technology And Customer Experience

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Position:
Director of Customer Experience and Service Technology at Egencia, an Expedia Inc company
Location:
Greater Seattle Area
Industry:
Leisure, Travel & Tourism
Work:
Egencia, an Expedia Inc company - Bellevue, WA since Apr 2012
Director of Customer Experience and Service Technology
Egencia, an Expedia Inc company Mar 2011 - Apr 2012
Group Product Manager
Egencia, an Expedia Inc company Sep 2010 - Mar 2011
Senior Product Manager
Egencia, an Expedia Inc company Mar 2008 - Sep 2010
Product Manager
Egencia, an Expedia Inc company Jun 2004 - Feb 2008
Program Manager
Education:
University of Washington, Michael G. Foster School of Business 2009 - 2011
MBA, Technology Management University of Waterloo 1999 - 2004
BASc, Systems Design Engineering
Skills:
Product Innovation
Strategic Planning
Product Marketing
Customer Experience
Project Management
Customer Service
Program Management
Product Management
Marketing Strategy
Organizational Design
Team Management
Cross-functional Team Leadership
Solutions Marketing
Training Delivery
Quality Management
Fulfillment Management
Technical Presentations
Functional Design
Functional Specifications
Business Requirements
Business Strategy
Business Analysis
Innovation Development
Innovation Management

Publications

Us Patents

Travel Advisory Notifications

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US Patent:
20130339341, Dec 19, 2013
Filed:
Jun 13, 2012
Appl. No.:
13/495936
Inventors:
Angus Yee-Jen Fan - Bellevue WA, US
Bruce Alan Wynn - Lynnwood WA, US
Assignee:
EXPEDIA, INC. - Bellevue WA
International Classification:
G06F 17/30
US Classification:
707722, 707E17014
Abstract:
A travel advisory generation system is provided that enables generation of travel advisories based upon one or more selected parameters (e.g., location, origin, destination, date, date range, travel provider, class of service, etc.). These travel advisories may be further incorporated into travel search results, providing relevant advisory information in conjunction, e.g., concurrently or in-line, with travel options. The advisories may be further customized in order to display desired notifications and not display undesired notifications to selected users of the travel advisory generation system (e.g., system operators, travel service providers (including, but not limited to, travel agents and travel managers of an organization), and travelers).

Automatic Conversion Of Formatted Travel Information

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US Patent:
20160180257, Jun 23, 2016
Filed:
Dec 18, 2014
Appl. No.:
14/576099
Inventors:
- Bellevue WA, US
Angus Yee-Jen Fan - Bellevue WA, US
International Classification:
G06Q 10/02
G06Q 50/14
Abstract:
The present disclosure relates to automatic conversion of travel data encoded in Computer Reservations System (CRS) format into corresponding human-readable information, and subsequent presentation of that human-readable travel information to a user to enable booking of a travel item corresponding to the travel item information. CRS systems and databases provide data encoded in formats that make it difficult for a travel agent to convey corresponding travel items to a user. The present disclosure provides systems and methods that can automatically convert encoded CRS travel data input through an agent communication interface into a human-readable representation of travel items available through an electronic travel item marketplace. The system can further present the human-readable representation to the user through a user chat interface, which enables the user to book the travel items without further actions by the travel agent.
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Angus Y Fan from Bellevue, WA, age ~44 Get Report