Angela L Pouliot

32 Van Veen Dr, Lebanon, ME 04027

Retail

Delhaize Group
It - Senior Knowledge Mgmt Analyst and Itsm Analyst
Delhaize Group Jun 2011 - Feb 2013
It - Senior Knowledge Mgmt Analyst
Delhaize Group Jul 2010 - Jun 2011
It - Knowledge Mgmt Analyst and Configuration Mgmt Librarian
Delhaize Group Jul 2009 - Jul 2010
It - Knowledge Mgmt Analyst and Problem Mgmt Analyst
Hannaford Supermarkets Apr 2006 - Jul 2009
It - Knowledge Mgmt Analyst and Change Mgmt Analyst and Auditor

It Service Management
Technical Support
Incident Management
Change Management
Help Desk Support
Customer Service
System Administration
Sdlc
Project Management
Itil V3 Foundations Certified
Desktop Administration
Comptia A+ Certification
Knowledge Management
Troubleshooting
Servers
Certified Knowledge Manager
Employee Training
Organization
Computer Operations
Asset Management
Novell Certified
Servicenow Administration
Information Technology
Sharepoint
Business Analysis
Itil
Process Improvement