Work:
Connextions
Orlando, FL
Oct 2013 to May 2014
Customer Service Rep
Convergys
Lake Mary, FL
Nov 2012 to Oct 2013
Tier II Technical Support Representative
Sears Holding Company
Lake Mary, FL
May 2012 to Dec 2012
Call Center TECH/ SALES Support Specialist
Americall Inc
Orlando, FL
May 2008 to Sep 2009
Customer Service / Sales Representative
Education:
Seminole State College
Dec 2008
G.E.D. in Business Management, Marketing and Administration
Skills:
Excellent Customer Service Skills Upselling experience Strong written, verbal and organization skills Superior time management and prioritization skills Proficiency with Mac OS X and/or Windows Experience using Internet, Windows applications (Word, Excel) and email services (Outlook) Typing skills Deductive Reasoning Skills Passion for technology Excellent listening skills Troubleshooting experience Probing and Problem solving skills Easily adaptable to change in a fast paced environment Ability to express assurance/confidence and empathy
