Resumes
Resumes
Senior Manager - Customer Support Services
View pageLocation:
Windsor, NC
Industry:
Telecommunications
Work:
Ribbon Communications
Senior Manager - Customer Support Services - Wireless and Wireline
Coppercom Mar 2000 - May 2003
Director Engineering
Nortel May 1997 - Mar 2000
Manager - Accessnode Development
Nortel May 1996 - May 1997
Manager - Customer Technologies
Nortel Jun 1994 - Jun 1996
Senior Engineer
Senior Manager - Customer Support Services - Wireless and Wireline
Coppercom Mar 2000 - May 2003
Director Engineering
Nortel May 1997 - Mar 2000
Manager - Accessnode Development
Nortel May 1996 - May 1997
Manager - Customer Technologies
Nortel Jun 1994 - Jun 1996
Senior Engineer
Education:
Georgia Institute of Technology 1998 - 1999
Duke University - the Fuqua School of Business 1994 - 1996
Master of Business Administration, Masters, Management North Carolina Agricultural and Technical State University 1984 - 1989
Bachelors, Bachelor of Science, Electrical Engineering, Physics North Carolina School of Science and Mathematics 1982 - 1984
North Carolina School of Science and Mathematics 1975 - 1980
Georgia Tech
North Carolina State University
Morehouse College
Duke University
Master of Business Administration, Masters
Duke University - the Fuqua School of Business 1994 - 1996
Master of Business Administration, Masters, Management North Carolina Agricultural and Technical State University 1984 - 1989
Bachelors, Bachelor of Science, Electrical Engineering, Physics North Carolina School of Science and Mathematics 1982 - 1984
North Carolina School of Science and Mathematics 1975 - 1980
Georgia Tech
North Carolina State University
Morehouse College
Duke University
Master of Business Administration, Masters
Skills:
Telecommunications
Ss7
Mobile Devices
Testing
Ethernet
Integration
Unified Communications
Ip
Sip
Wireless
Voip
Tcp/Ip
Isdn
Leadership
Team Building
Databases
Training
New Business Development
Troubleshooting
C++
Sales Management
Data Center
Strategy
Technical Support
Cdma
Process Improvement
Program Management
Contract Negotiation
Mpls
Gsm
Sales
Lte
Strategic Planning
Quality Assurance
Operations Management
Project Planning
Account Management
Customer Satisfaction
Professional Services
Team Leadership
Isup
Customer Service
Budgets
Saas
Internet Protocol
Code Division Multiple Access Method
Internet Protocol Suite
Session Initiation Protocol
Ss7
Mobile Devices
Testing
Ethernet
Integration
Unified Communications
Ip
Sip
Wireless
Voip
Tcp/Ip
Isdn
Leadership
Team Building
Databases
Training
New Business Development
Troubleshooting
C++
Sales Management
Data Center
Strategy
Technical Support
Cdma
Process Improvement
Program Management
Contract Negotiation
Mpls
Gsm
Sales
Lte
Strategic Planning
Quality Assurance
Operations Management
Project Planning
Account Management
Customer Satisfaction
Professional Services
Team Leadership
Isup
Customer Service
Budgets
Saas
Internet Protocol
Code Division Multiple Access Method
Internet Protocol Suite
Session Initiation Protocol
Certifications:
Georgia Institute of Technology
Object Oriented Programming and Methodology
Object Oriented Programming and Methodology