Alena Felice Patton

Las Vegas, NV

Hospitality

Mgm Resorts International Jun 2018 - Sep 2018
Relief Communications Specialist
Sutherland Global Services Sep 2017 - Oct 2017
Retention Specialist
Mgm Resorts International Sep 2017 - Oct 2017
Call Center Reservation Agent
Caesars Entertainment Corporation May 2016 - Sep 2017
Guest Service Agent
Bank of America Aug 2015 - Apr 2016
Preferred Relationship Specialist

Capella University 2015 - 2017
Masters, Master of Public Administration, Public Administration, Organizational Management Wayne State University 2005 - 2011
Bachelors, Bachelor of Science, Corrections, Criminal Justice Mumford High School 2000 - 2005

Customer Service
Microsoft Office
Microsoft Word
Time Management
Microsoft Excel
Powerpoint
Data Entry
Teamwork
Cashiering
Telephone Skills
Event Planning
Retail
Social Networking
Communication
Inventory Management
Leadership
Social Media
Critical Thinking
Sales
Outlook
Filing
Phone Etiquette
Event Management
Negotiation
Strategic Planning
Project Management
Training
Loss Prevention
Mentoring
Physical Security
Interviews
Security
Surveillance
Customer Satisfaction
Supervisory Skills
Research
Nonprofits

Dtt USA

Loss Prevention Specialist
TJ Maxx
Birmingham, MI
Nov 2010 to Feb 2014
Loss Prevention Detective
Empowered Living Human Services
Southfield, MI
Sep 2011 to Apr 2012
CSL Worker
Wayne State Financial Aid
Detroit, MI
Nov 2007 to Dec 2009
Peer Mentor/Customer Service Representative
Wayne State Housing
Detroit, MI
Sep 2005 to Jul 2008
Desk Manager/Receptionist

Wayne State University
Detroit, MI
2011
Bachelor of Science in Criminal Justice

Inventory control procedures, Loss prevention, Organized Time management, Detail-oriented, Excellent multi-tasker, Strong communication skills, Flexible schedule, Personnel training and development, Proficient in MS Office