Resumes
Resumes

Customer Service Program Manager
View pageLocation:
2600 Niagara Ln north, Minneapolis, MN 55447
Industry:
Plastics
Work:
Proto Labs
Customer Service Program Manager
Proto Labs Nov 1, 2014 - Nov 2016
Business Process Manager
Proto Labs Jan 2014 - Nov 2014
Assistant Customer Service Manager
Rels Jun 2003 - Nov 2013
Customer Service Manager
Rels Jan 2003 - Jun 2003
Team Lead
Customer Service Program Manager
Proto Labs Nov 1, 2014 - Nov 2016
Business Process Manager
Proto Labs Jan 2014 - Nov 2014
Assistant Customer Service Manager
Rels Jun 2003 - Nov 2013
Customer Service Manager
Rels Jan 2003 - Jun 2003
Team Lead
Education:
Williams Baptist College 1992 - 1997
Bachelors, Psychology
Bachelors, Psychology
Skills:
Customer Service
Process Improvement
Call Centers
Team Leadership
Management
Leadership
Team Building
Operations Management
Team Management
Customer Satisfaction
Teamwork
Business Process Improvement
Human Resources
Customer Experience
Training
Appraisals
Customer Relationship Management
Coaching
Interviews
Cross Functional Team Leadership
Metrics Reporting
Reporting and Analysis
Cisco Call Manager
Continuous Improvement
Microsoft Excel
Call Routing
Contact Center Technology
Data Analysis
Business Analysis
Process Improvement
Call Centers
Team Leadership
Management
Leadership
Team Building
Operations Management
Team Management
Customer Satisfaction
Teamwork
Business Process Improvement
Human Resources
Customer Experience
Training
Appraisals
Customer Relationship Management
Coaching
Interviews
Cross Functional Team Leadership
Metrics Reporting
Reporting and Analysis
Cisco Call Manager
Continuous Improvement
Microsoft Excel
Call Routing
Contact Center Technology
Data Analysis
Business Analysis
Certifications:
Salesforce For Customer Service
Cultivating Mental Agility
Managing High Performers
Cultivating Mental Agility
Managing High Performers