James B Miller

Dispatch/Logistics

Jun 2013 to 2000
Dispatcher / Logistics Specialist
Rooms To Go
Seffner, FL
Aug 2008 to Jun 2013
Enterprise Desktop Support Technician
Rooms To Go
Seffner, FL
Aug 2007 to Aug 2008
Help Desk Supervisor
Rooms To Go
Seffner, FL
Jan 2005 to Aug 2007
Help Desk Analyst

LaSalle College
Civil Engineering

Corinthian Colleges
Brandon, FL
Nov 2005 to Feb 2014
Director of Admissions
Family Resources

May 2003 to Oct 2005
Counselor

Everest University
M.B.A.
Florida State University
Bachelors of Science in Social Science
Tallahassee Community College
Associates of Arts in Business Administration

People-soft, Citrix, VPN, Monet Anywhere, Filemaker, Calabrio, Harmony, Microsoft office suite, customer service levels, ESM, ACD, Developing strategies, Accountable leader, and Customer Service expert, Member of the design team that produced the E-Score ( a combination of Product Knowledge Testing, Customer Service Scores, and Observations) Extensive valuations and feedback on observations, Quality assurance resolution, Change environment trained, Social skills, Emotional Intelligence, Talent Acquisition, Tracked and scored all quarterly and yearly individual performance plans and provided feedback and on Performances Improvement Plans

Newell Rubbermaid
Goodyear, AZ
Feb 2000 to Jul 2013
Sonny's Appliance
Dade City, FL
May 1988 to Feb 2000

Red Jacket High School
Shortsville, NY
High School Diploma

Newell Rubbermaid
Goodyear, AZ
Feb 2000 to Jul 2013
Warehouse Production Worker
Sonny's Appliance
Dade City, FL
May 1988 to Feb 2000
warehouse / installer

Red Jacket High School
Shortsville, NY
High School Diploma

Sears Roebuck
Lake Wales, FL
2009 to 2013
Sales Rep in Consumer Electronics

JCPenney
Wesley Chapel, FL
Oct 2010 to 2014
Customer Service Associate/Lead Expert
JCPenney
Wesley Chapel, FL
May 2013 to Sep 2013
Customer Service Rep and Multi-Channel Sales Associate
Florida Health Care

2010 to 2011
Pharmacy Intern
Dairy Queen
Wesley Chapel, FL
Jan 2008 to Jun 2010
Shift Leader / Cashier
American Consulting Engineers
Wesley Chapel, FL
2007 to 2008
IT Intern

Pasco Hernando Community College
Wesley Chapel, FL
Diploma

PIC Marubeni Group Inc

2009 to 2000
Power Generation Manager
Jamaica Public Service Company LTD (JPS)

2007 to 2009
Vice President of Generation based
Old Dominion Electric Cooperative (ODEC)
Richmond, VA
2002 to 2007
Director of Asset Management based
Auburndale Power Partners
Auburndale, FL
1997 to 2002
Plant Manager
Coastal Power Company

1996 to 1997
Manager of Operations Support
Coastal Technology Inc
Westville, NJ
1993 to 1996
Plant Manager based
Dexter Corporation
Windsor Locks, CT
1989 to 1993
Operations & Maintenance Manager, based
Babcock & Wilcox O&M

1987 to 1989
Startup Engineer, North County Resource Recovery
US Navy

1978 to 1986
Gas Turbine Technician

Thomas Edison College
Currently in a Degree Program