Work:
AEGIS Communications
Killeen, TX
Oct 2012 to May 2013
Workforce Management
AEGIS Communications
Killeen, TX
Sep 2011 to Oct 2012
Supervisor
AEGIS Communications
Killeen, TX
Sep 2011 to Sep 2011
Subject Matter Expert
Humana RX
May 2011 to Sep 2011
Mail-order representative
AEGIS Communications
Killeen, TX
Jun 2010 to May 2011
Customer Service Representative
Paragon Way Inc
Harker Heights, TX
Apr 2009 to Oct 2009
Collections Representative
Ticketmaster
Pharr, TX
May 2008 to Feb 2009
Customer Service Representative
GC Services
Copperas Cove, TX
Jul 2004 to Mar 2007
Verification Specialist
Skills:
Skills Skilled in call center operations Customer interface expertise Exceptional workflow management Computer Proficiency: Microsoft Word, Microsoft Power Point, Microsoft Excel Multi-line phone operation proficiency 60 WPM Avaya Software knowledge Payroll processing